{"id":1135,"date":"2026-01-23T10:14:31","date_gmt":"2026-01-23T10:14:31","guid":{"rendered":"https:\/\/iafe.com.pt\/?page_id=1135"},"modified":"2026-01-26T15:08:51","modified_gmt":"2026-01-26T15:08:51","slug":"livro-de-reclmacoes","status":"publish","type":"page","link":"https:\/\/iafe.com.pt\/index.php\/livro-de-reclmacoes\/","title":{"rendered":"Livro de Reclma\u00e7\u00f5es"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1135\" class=\"elementor elementor-1135\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4228548 e-con-full e-flex e-con e-parent\" data-id=\"4228548\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-226c398 e-flex e-con-boxed e-con e-child\" data-id=\"226c398\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-efe988e elementor-widget elementor-widget-heading\" data-id=\"efe988e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Livro de Reclama\u00e7\u00f5es<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23f4944 elementor-widget elementor-widget-text-editor\" data-id=\"23f4944\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Nos termos da legisla\u00e7\u00e3o em vigor, o <strong data-start=\"248\" data-end=\"279\">IAFE \u2013 Instituto da Empresa<\/strong> disponibiliza <strong data-start=\"294\" data-end=\"318\">Livro de Reclama\u00e7\u00f5es<\/strong>, em formato f\u00edsico e eletr\u00f3nico, conforme previsto na lei.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d80edb elementor-widget elementor-widget-text-editor\" data-id=\"3d80edb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>O Livro de Reclama\u00e7\u00f5es em formato f\u00edsico encontra-se dispon\u00edvel nas instala\u00e7\u00f5es do IAFE, para utiliza\u00e7\u00e3o por qualquer utente que o solicite.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-111c7de elementor-widget elementor-widget-text-editor\" data-id=\"111c7de\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Em alternativa, \u00e9 poss\u00edvel apresentar reclama\u00e7\u00f5es, elogios ou sugest\u00f5es atrav\u00e9s do <strong data-start=\"604\" data-end=\"639\">Livro de Reclama\u00e7\u00f5es Eletr\u00f3nico<\/strong>, gerido pela entidade competente, acess\u00edvel online.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bbfdc5b elementor-widget elementor-widget-text-editor\" data-id=\"bbfdc5b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>O acesso ao Livro de Reclama\u00e7\u00f5es Eletr\u00f3nico permite ao consumidor submeter a sua reclama\u00e7\u00e3o de forma simples e segura, sendo a mesma automaticamente encaminhada para a entidade e para a autoridade reguladora competente.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-790a543 e-con-full e-flex e-con e-child\" data-id=\"790a543\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-18095aa elementor-widget elementor-widget-heading\" data-id=\"18095aa\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Aceder ao Livro de Reclama\u00e7\u00f5es<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-402cd49 elementor-widget elementor-widget-text-editor\" data-id=\"402cd49\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.livroreclamacoes.pt\/Inicio\/\">https:\/\/www.livroreclamacoes.pt\/Pedido\/Reclamacao<\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Livro de Reclama\u00e7\u00f5es Nos termos da legisla\u00e7\u00e3o em vigor, o IAFE \u2013 Instituto da Empresa disponibiliza Livro de Reclama\u00e7\u00f5es, em formato f\u00edsico e eletr\u00f3nico, conforme previsto na lei. O Livro de Reclama\u00e7\u00f5es em formato f\u00edsico encontra-se dispon\u00edvel nas instala\u00e7\u00f5es do IAFE, para utiliza\u00e7\u00e3o por qualquer utente que o solicite. Em alternativa, \u00e9 poss\u00edvel apresentar reclama\u00e7\u00f5es, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1135","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/iafe.com.pt\/index.php\/wp-json\/wp\/v2\/pages\/1135","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/iafe.com.pt\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/iafe.com.pt\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/iafe.com.pt\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/iafe.com.pt\/index.php\/wp-json\/wp\/v2\/comments?post=1135"}],"version-history":[{"count":10,"href":"https:\/\/iafe.com.pt\/index.php\/wp-json\/wp\/v2\/pages\/1135\/revisions"}],"predecessor-version":[{"id":1195,"href":"https:\/\/iafe.com.pt\/index.php\/wp-json\/wp\/v2\/pages\/1135\/revisions\/1195"}],"wp:attachment":[{"href":"https:\/\/iafe.com.pt\/index.php\/wp-json\/wp\/v2\/media?parent=1135"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}